Case Study-Scaling of Integrated Network of Professional Healthcare Service-Healthcare

The Business Problem

The customer was a medium sized organization based out of east coast USA, involved in comprehensive Professional Care Management through a network of integrated medical, nursing and home care services. Care managers, physicians, and nurses involved in the system were required to be trained and certified on a customized care management plan. The pieces of training were required to be done in a flexible environment so that the trainees could log into the training modules at a convenient time from any location.

Solution / Intervention

The training content was created for operational needs of Care Management Team. The content was placed online and it included a time-plan within which it was to be completed by the caregivers to be certified on the platform. Since the caregivers also required explaining the various plans available for the patients, therefore a product training module set was created in audiovisual format. A large number of caregivers, physicians, specialists and clinical teams were trained through an online cloud-based Learning Management System (LMS). A navigational training module set was created to train on the usage of EMR system. The online training portal was integrated into a state-of-art web portal.